Refund Policy

Overview

This Refund Policy explains how SaudiSeerah handles refund requests for digital services, subscriptions, one-time purchases, AI-assisted features, PDF exports, and human review requests.

This page should be read together with our Terms of Use and Privacy Policy. If there is a conflict between this page and mandatory consumer protection law that applies to your purchase, the mandatory law will control to the extent required.

General refund rule

All payments to SaudiSeerah are generally non-refundable unless a refund is required by applicable law or SaudiSeerah approves a refund in writing.

This policy exists because many SaudiSeerah services provide immediate digital access, AI processing, PDF generation, usage-based features, or manual review work that begins shortly after purchase or submission.

What this policy covers

• Recurring subscriptions, if subscriptions are enabled.
• One-time purchases or premium upgrades.
• AI-assisted resume analysis, ATS checks, resume tailoring, and similar feature access.
• PDF export or downloadable digital file access.
• Human resume review requests and related manual services.
• Discounted, promotional, or trial-conversion purchases unless stated otherwise at checkout.

When refunds are usually not available

• You changed your mind after purchase.
• You completed or started using the purchased digital service.
• AI processing, file generation, or human review work has already started.
• You forgot to cancel a subscription before the next renewal date.
• You did not use the service after purchase even though access was made available.
• A discounted or promotional offer was used, unless applicable law requires otherwise.

Limited exceptions we may review

Although refunds are not generally offered, we may review narrow cases such as:

• A duplicate charge for the same purchase.
• A clear billing error caused by SaudiSeerah or the payment provider.
• A verified technical failure on our side that prevented access to the purchased service and could not be reasonably resolved.
• A charge that was unauthorized, subject to reasonable verification.
• A refund right that applies under mandatory law in the buyer’s jurisdiction.

Reviewing an exception does not create a general refund right and does not guarantee approval.

Subscription cancellation

If recurring subscriptions are enabled, you are responsible for canceling before your next renewal date if you do not want to be charged again.

Cancellation stops future renewals only. It does not automatically refund charges that have already been processed for the current or prior billing periods.

How to request a refund review

To request a refund review, contact us at support@saudiseerah.com and include enough information for us to identify the purchase.

• Your account email address.
• The date of the charge.
• The billed amount and currency, if available.
• A short explanation of the issue.
• Any supporting screenshots, receipts, or error details that help us verify the request.

For the fastest review, send your request promptly after the charge or issue occurs.

If a refund is approved

If a refund is approved, it will usually be returned through the original payment method, subject to the payment provider’s rules and processing timelines.

Processing times can vary by provider, payment method, country, and bank. Access to the refunded service may be limited, canceled, or revoked if the refund relates to a paid feature or subscription.

Chargebacks and abuse

If a user files abusive, fraudulent, or repeated refund or chargeback claims, we may limit or suspend access to SaudiSeerah where allowed by law and our Terms of Use.

Policy updates

We may update this Refund Policy from time to time. If we make material changes, we may update the date above and provide notice by reasonable means.

Contact

If you have a refund-related question, contact support@saudiseerah.com.